HOW TO ORDER
The buyer is to send orders indicating reference number, description and quantity of the products. All orders could have to be placed by e-mail.
Normal lead time for products on stock is between 2-4 weeks from date of order. In some cases and at bigger quantities or private label a longer lead time may be confirmed.
The buyer may order samples for quality check or market research in any case. Samples and transportation are to be paid by the buyer. Transport is to be organized by the buyer, or to be organized by supplier in case of individual assignment by the buyer.
Delivery is made ex works and is shipped on the risk of the addressee, however seller shall offer its assistance in organizing transport. Transport insurance is to be covered by the buyer. The articles are leaving the warehouse in undamaged condition. Any kind of damage must be reported to the transport company immediately upon receipt of goods in order to claim for compensation.
Minimum order value is 1.000 EUR and invoices are to be prepaid. Any other payment terms can be applied upon a signed contract between the parties.
All bank fees are chargeable to the purchaser.
All prepared commodities are owned by the supplier until full payment.
On principle, we do not accept any returns of delivered merchandises unless in the case of essential defects or wrong deliveries. The above must be reported to us in written form immediately after receipt of cargo. Before any returns, we have to come to an agreement. All costs for return shipments are on the buyerâs account except return of wrong deliveries by sellerâs fault. Returns or compensation requests regarding single defective products are not accepted.
Buyer accepts General Terms and Conditions by sending the signed order form.